Application Support Services

Ora-Tech’s Oracle Applications/Database Support Plan

Ora-Tech provides our customer with world-class outsourced applications and database managed services. Ora-Tech proprietary management capabilities allow us to deploy a management that securely monitors, assesses and alerts the Ora-Tech staff to potential issues with our customer’s environments. EVERY DAY Ora-Tech provides its customers with a “Hands- on” DBA generated system analysis report. MONTHLY Ora-Tech provides its customers with a detail system analysis and performance/tuning report. YEARLY Ora-Tech assesses our customer Disaster/Recovery and Backup/Restores.

Services included in Oracle Database Support Plan:

  • Service Level Agreement and Standard Operations Procedures Agreement
  • Remote Database Performance Monitoring
  • Remote Database Backup Monitoring
  • Remote Database Event Monitoring
  • DBA maintenance and Trouble-shooting 
  • Phone / Email support
  • Oracle TAR management
  • Daily update on system stability
  • Monthly Health Check Report
  • On-Call 24×7 Pager Support

 

Services included in Oracle Applications Support Plan: 

Comprehensive Support Plan that includes
  • Comprehensive Service Level Agreement
  • Comprehensive Standard Operations Procedures Agreement
  • Daily Application Update and “Hands-on” Maintenance
  • Application security maintenance
  • Remote Applications Performance Monitoring
  • Remote Applications Backup Monitoring
  • Remote Applications Event Monitoring
  • Printer Management and Configuration support
  • Software product installation and configuration
  • Oracle TAR Management
  • Patch Management and Reporting
  • Application and Database Cloning
  • Concurrent Manager Management
  • Matrix Server Management 
  • Web-based Server Management
  • Reports Server Management
  • Forms Server Management

Need more information: email – s2@oratechnologies.co.uk