Light’s ON Support Services
Ora-Tech provides our customer with a world-class monitoring and retained consulting applications and database management solution. Ora-Tech proprietary management capabilities allow us to deploy a management solution that securely monitors, assesses and alerts the Ora-Tech staff to potential issues with our customer’s environments. We will report these areas of concern to our customer for assessment and remediation. EVERY DAY will provide its “Lights-On” customer with a “Hands- on” DBA generated system analysis report. MONTHLY Ora-Tech provides its customers with a detail system analysis and performance/tuning report. YEARLY Ora-Tech assesses our customer Disaster/Recovery and Backup/Restore solutions.
Ora-Tech will be available to work with customer to remediate issues on a time and material basis.
Services included in Oracle “Lights-On” Support Plan:
- Monitoring Service Level Agreement
- Remote Database Performance Monitoring
- Remote Database Backup Monitoring
- Remote Database Event Monitoring
- Time and Materials DBA maintenance
- Time and Materials Phone / Email support
- Time and Materials Oracle TAR management
- Daily update on system stability
- Monthly Health Check Report
- On-Call 24×7 Pager Support
- Retained Consulting Solution
Need more information: email – firstname.lastname@example.org