Every Ora-Tech Managed Services engagement begins with a Ora-Tech technical consultant checking and reporting on the health of the customer’s system. We then implement a ‘best practices” plan to improve our customers application and database environment. At the same time we work with our customers to refine and implement customer requirements-based service levels and standard operating procedures to ensure a smooth and effective service implementation.
Need more information: email – email@example.com
Our service levels agreements are designed:
To work with customers which require a DBA managed services provider to support production operations.
To work with customers which have "in-house" DBA support, and are looking for a second line of support.